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Privacy Policy

Last Updated: 1/07/2025

Welcome to the Leicestershire SEND Hub website (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

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1. Who We Are

The Leicestershire SEND Hub is an initiative designed to support families, educators, and professionals working with children and young people with Special Educational Needs and Disabilities (SEND) across Leicestershire.

If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: admin@leicestershiresendhub.org.uk
 

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2. What Information We Collect

We may collect the following types of information:

a. Personal Data You Provide

  • Name

  • Email address

  • Phone number

  • Organisation name (if applicable)

  • Any information you include when filling out our contact or feedback forms

b. Automatically Collected Data

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Referring website

This information is collected through cookies and analytics tools (e.g., Google Analytics).

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3. How We Use Your Information

We use your information to:

  • Respond to your inquiries or requests

  • Provide you with updates, newsletters, or resources (if you opt-in)

  • Improve our website and services

  • Comply with legal obligations

We will not use your data for any automated decision-making or profiling.

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4. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Your consent (e.g., when you subscribe to a newsletter)

  • Our legitimate interests (e.g., to improve our website and services)

  • Compliance with a legal obligation

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5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service providers (e.g., website hosting, email delivery services)

  • Local authorities or educational bodies, only when necessary and lawful

  • Law enforcement, when required by law

All third parties are required to maintain the confidentiality and security of your data.

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6. How We Store and Protect Your Data

We use appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure.

Your personal data will be retained only as long as necessary for the purposes set out in this policy or as required by law.

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7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: admin@leicestershiresendhub.org.uk

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8. Cookies

We use cookies to enhance your experience. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy (if available).

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9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

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