Feedback Friday 19/12/25

Families using Education Otherwise Than at School (EOTAS) have raised important concerns about their experiences. These concerns were shared at the SEND and Inclusion Board, directly reflecting the voices of parent-carers. In response, Michelle White has provided a clear update on what families can expect moving forward. This post breaks down the key changes and improvements planned for 2026, helping families understand what support will be available and how processes will change.

New Leadership for EOTAS Cases

A significant change is the appointment of Hannah Patient as the Interim SENA Service Manager. Starting this week, Hannah will lead all EOTAS cases, bringing focused leadership to this area. This means families can expect more consistent oversight and clearer communication about their cases.

Named Case Managers for Every Family

From 1 January 2026, every EOTAS case will be assigned a named SENA Case Manager. This change aims to provide families with a direct point of contact who understands their individual situation. Early January letters will introduce these Case Managers to families, making it easier to get support and updates.

Annual Reviews Will Be More Personal

Annual Reviews are a crucial part of EOTAS provision, ensuring that education packages meet each child’s needs. Starting January 2026, the named Case Manager will schedule and physically attend all Annual Reviews. This hands-on approach will help families feel more supported and ensure reviews are thorough and responsive.

Training on EOTAS Law for Staff

To improve understanding and support, all SENA staff and wider Education Department staff will receive training on EOTAS law on 6 January 2026. This training will help staff better understand the legal framework and the rights of families, leading to clearer guidance and improved service delivery.

Review of EOTAS Policy Underway

The current EOTAS policy is being reviewed by a legal team. This review aims to ensure the policy is up to date, clear, and fair. Families can expect updates once the review is complete, which should help clarify how decisions are made and what support is available.

Addressing Direct Payment Card Issues

Some families have experienced problems with Direct Payment cards used for EOTAS funding. These issues have been identified and are being treated as a priority. Fixing these problems will help families manage their payments more smoothly and reduce stress.

Individualised Provision Without Blanket Policies

EOTAS packages continue to be based on individual evidence and are reviewed at each Annual Review. There are no blanket policies that apply to all cases. This means each child’s education plan is tailored to their unique needs, ensuring the best possible support.

Families using EOTAS can expect clearer communication, more personal support, and improved processes in 2026. The appointment of a dedicated Case Manager, hands-on Annual Reviews, and staff training on EOTAS law will all contribute to a better experience. Meanwhile, the policy review and focus on fixing payment issues show a commitment to addressing concerns raised by families.